CATIA Education Center
 
FAQ
 

Eligibility

Licensing

Shipping

Software

Installation
 
Eligibility
I don't see my school name on the list but I know it is a HEAT member school. How can I buy the student version?
Even though your school is a HEAT member, it must be enrolled in the CATIA student version program. Please contact the HEAT program administrator at your school to let them know of the program. If they are not sure who to contact, send an email to catiastudent@engineering.com with details about your school and we will get your school enrolled in the program.

My school isn't a HEAT member school and we want to be. What should we do?
Complete this form*. The IBM HEAT Program Manager will contact you.
*Only university and colleges are eligible for the HEAT program.
Licensing
How long is the CATIA Student Version license good for?
The CATIA student version license is valid for 1 year.

I purchased CATIA Student Version and have received the software, but I have not received my license key. What do I do?
Software licenses are delivered via email. Please chaeck that you do not have a spam filter enabled that may prevent the delivery of the email message and attachment. Please review your "deleted items" and "junk mail" folders for the license key. The message sender will appear as "KMSR17@dk.ibm.com" and will contain a small attachment. If you still cannot find the license key, complete and submit the License Request form.

I purchased CATIA Student Version and have received my license key, but I have not received the software CD. What do I do?
Send an email to catiastudent@engineering.com. Include your name, mailing address, email address, and ENGINEERING.com order number. The ENGINEERING.com Customer Service department will notify you regarding the status of your shipment.

I have received the software and my key, but the key does not seem to work. How can I troubleshoot this?
Often times, the target ID is tool run on a computer other than the one that will recieve the software. A target ID is a unique identifier of your computer. To correct this issue, download and run the target ID tool on the same computer that you intend to install the software on, and submit a License Request form with the new target ID. North American customers may call 1-888-528-4764 to access the OnDemand service offering included in their purchase for installation assitance. Support is not available for international customers.


I have bought a new computer and want to move my CATIA license onto my new system. What do I do?

  1. On your new computer, download and run the target ID tool.
  2. Make note of the new target ID number.
  3. Complete and submit the License Request form. Include the old (if known) and new (required) target ID numbers.

I have lost my CATIA Student license. Can I get a replacement?
Yes. Complete and submit the License Request form.

I submitted the wrong target ID, so my license key doesn't work. How do I fix this?
Complete and submit the License Request form. Be sure to include the Correct target ID number.
Shipping
How long will it take for me to receive my shipment?
Shipping takes 5-7 business days once your order has been processed. Your order will be processed once your have forwarded your Proof of Academic Status.

I have been waiting more than 7 days, why haven't I received my shipment ?
If after 7 business days you have not received you shipment, chances are you have not yet completed the order process. You will need to send send Proof of your Academic Status to catiastudent@engineering.com. Please see below for the different forms of Proof of Academic Status.

Once your order has been shipped, you can track it online. When your order has been marked for shipping, you will receive an email from QuantumViewNotify@ups.com with a tracking number. Simply visit UPS.com and visit their tracking section.

**Please ensure you have your email's junk folder set up to allow email from QuantumViewNotify@ups.com.

How can I make sure that my order is being processed and shipped as quickly as possible?
Upon placing an order, send your Proof of Academic Status along with your name, mailing address, email address, and ENGINEERING.com order number to catiastudent@engineering.com . Once your order has been processed, you will receive and email with the shipping details

Accepted method of Proof of Academic Status Include:

  • Dated Student ID Card
  • Dated, current class schedule
  • Letter from school on school letterhead
Software

The CATIA student version CD is damaged and unreadable. How can I get a replacement for it?
Send an email to catiastudent@engineering.com. Include your name, mailing address, email address, ENGINEERING.com order number, and statement of this problem. We will arrange to have a new CD sent to you as soon as is possible.

When I start CATIA Student Version, I get a message box stating “No license for P2 Demo mode”. When I use the application I am unable to save anything. How do I fix this?

  1. Under the Tools menu, select Options.
  2. Click the Licensing tab.
  3. Uncheck the Demo modecheck box located below the Timeout slider gauge.
  4. Click OK on the dialog box that asks you to restart the application.
  5. Close CATIA Student Version and all associated windows.
  6. Restart CATIA Student Version.
Installation

I have just installed CATIA Student Version on Windows Vista, but it won't work? What is wrong?

CATIA is not supported on the new Windows VISTA platform and will not function correctly. CATIA Student functions properly on Windows XP or Windows 2000 (with Service Pack 4 insatlled) Operating Systems.

When I installed CATIA Student Version on my system, I had not yet received a license key. Now, when I attempt to start the application I receive notice that I must import a license. How do I accomplish this?

  1. Shut down the CATIA Student Version application and all associated windows.
  2. Using your Windows Explorer, navigate to X:\Dassault Systemes\B10\intel_a\code\bin [where "X:\" is the destination directory you installed CATIA Student Version in].
  3. Run the application called "CATNodelockMgt.exe".
  4. Click the File menu and select Import from the list of available options.
  5. Locate the license file you received via email (this file has a ".lic" file extension).
  6. Select the file and click Ok.

I've tried performing the above steps, but the NodeLock License Management application doesn't recognize my license file. What should I do?

If you received your license file via an HTML based mail service (such as Hotmail, MSN Mail, Yahoo Mail), it is possible that the service has added a text document file extension to your license file attachment. For example, a license key originally named "3E0437F0_5691CS1_5.9.LIC" may become "3E0437F0_5691CS1_5.9.LIC.txt". To address this issue:

  1. Right-click on the actual license file, and select "Properties".
  2. Verify that the file is a ".LIC File" (on the General tab, under the Type of file).
  3. If the file type is listed as Text Document please forward the license file to catiastudent@engineering.com for a corrected file**.

(You may also attempt to correct the file extension by removing the .txt extension. The process for this can vary from system to system based on the user's preference settings. It is recommended you return the file to catiastudent@engineering.com for correction.)

I've tried using the NodeLock License Management application, but I can't find my actual .LIC file. What should I do?

  1. Using your default email application, located the email that you received with the subject line: "IBM Software License Key for Customer Number 649645144".
  2. Save the attached .LIC file to your Desktop.
  3. Use the Nodelock License Management Application to import the file. When required by the application, navigate to your Desktop to find the .LIC file.

I've tried performing the above steps, but the license file I have does not match the target ID that CATIA Student Version is looking for. How can I fix this?

  • Make note of the new target ID number.
  • Complete and submit the License Request form. Include the old (if known) and new (required) target ID numbers.
:: STUDENTS
LINKS
FAQ
ADDITIONAL LINKS
IBM
CATIA
IBM Business Partner
ENTRUST
 
ENGINEERING.com